Privacy Policy

At isoko.rw, we are committed to protecting your privacy and safeguarding any personal information collected from you. This Privacy Policy explains how we collect, use, and share your information when you use our platform.

1. Information We Collect

We collect the following types of information:

  • Personal Information: Includes name, email address, phone number, and shipping address collected when you register, place an order, or communicate with us.
  • Payment Information: Details required to process payments, such as credit card details, though this data is securely handled through trusted third-party payment processors.
  • Usage Data: Information on how you interact with our platform, including pages viewed, clicks, and search activity.
  • Device and Location Information: We may collect information on your device and general location to improve your experience and for analytics purposes.
2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders placed on isoko.rw
  • Provide customer support and respond to inquiries
  • Improve and personalize your shopping experience
  • Communicate with you about promotions, updates, and other news related to isoko.rw
  • Analyze user trends and site performance
3. Sharing Your Information

We may share your information with trusted third parties in the following circumstances:

  • Service Providers: With third-party providers assisting us with services such as payment processing, order fulfillment, and analytics.
  • Legal Requirements: When required by law or to protect our rights, safety, and property.
  • Business Transfers: If isoko.rw undergoes a merger, acquisition, or asset sale, user information may be part of the transfer.
4. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications
  • Request information on how your data is processed

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience on our site, understand usage patterns, and personalize content. You can adjust your browser settings to control or block cookies, but this may affect certain features on isoko.rw.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites and recommend reviewing their policies.

8. Children's Privacy

isoko.rw does not knowingly collect personal information from children under 16 years of age. If we discover that we have collected data from a child without parental consent, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the platform indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please Contact us